Research Lead at NICE - CX & AI

• Established a collaborative space for research and product teams

• Global Collaboration: to share knowledge, learn from each other, and drive mutual growth across the organization.

• E2E: Managed end-to-end research projects, ensuring timely delivery and alignment with business objectives.

• Designers' Research Training Program: Developed and implemented a training program focused on research methodologies for designers.

• Mentorship: Mentored junior researchers, fostering their growth and contributing to the
  team’s overall capabilities.

• Research Newsletter: Initiated and led the development of an internally distributed

newsletter focused on research insights and updates.

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Strategy & UX Research Lead at Honeywell - Cybersecurity​

• Streamlined Collaboration: Established a unified and transparent workflow for multiple teams using Jira and Confluence tools.

• Product Alignment: Maintained ongoing, collaborative relationships with Product
  Managers to align research efforts with upcoming objectives and the product roadmap.

• Obstacle Resolution: Provided essential support to UX Research team members by
  proactively identifying and removing potential obstacles to their work.

• Efficient Knowledge Sharing: Enhanced communication, knowledge sharing, and process efficiency within the research team by implementing effective tools.

• Coordination of Planning: Collaborated closely with the Design Manager to coordinate
  pre-PI (Program Increment) planning efforts.

• Agile Advocacy: Initiated a shift in the internal organizational mindset regarding Agile
  methodologies, fostering better alignment between UX, Product, and R&D groups.​

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Senior UX Researcher at Honeywell - Cybersecurity

• Facilitating Workshops: Conducted Design Thinking and Design Sprint workshops to foster innovative problem-solving and ideation within cross-functional teams.

• User Engagement: Led focus groups and conducted user interviews to gather valuable insights, needs, and feedback directly from users.

• Persona Development: Defined personas across multiple products to create a deep understanding of target user segments.

• Scenario Mapping: Defined main user scenarios and user flows to ensure product designs align with user expectations and goals.

• Collaborative Definition: Collaborated closely with Product Managers to define the Definition of Done (DoD) criteria, ensuring alignment on project goals and milestones.

• Information Architecture: Defined and tested Information Architecture (IA) to optimize the organization and structure of content within products.

• Usability Testing: Conducted usability tests to evaluate product designs, identify usability issues, and iterate on improvements based on user feedback.​

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Lead UX Researcher at Sirin Labs

• Generative Research: Conducted Human-Centered Design generative research to 
  uncover user needs and opportunities.

• Cross-Platform Insights: Researched mobile and web apps to integrate the best usability aspects into the product.

• User-Centric Flows: Designed user flows with a focus on feasibility and a seamless user
  experience.

• Collaborative Planning: Worked with Product Managers to define DoD criteria and align with project goals.

• Global Audience Research: Conducted UX Research with mixed methods for a diverse 
  global audience.

• User Interviews and Persona Creation: Conducted interviews, analyzed data, and created personas.

• Information Architecture: Defined IA for optimized content organization.

• UI Designers Leadership: Provided guidance to UI Designers in design and development processes.

• Project Management: Managed multiple projects, collaborating with several Product 
  Managers.

• Usability Testing and KPIs: Led usability tests, defined KPIs, and utilized analytics tools for insights.

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